Learn More About Bringing Your Health Information Together

After linking another healthcare organization to your DMG MyChart account, you’ll be able to view your healthcare information from that particular organization, in addition to the following:

• Allergies
• Health Issues
• Medications

If your account is active at the other organization, you can also view and interact with the following features:

• Messages
• Test Results
• Appointments and Visits
• Care Team

When you see this icon , the information is coming from an outside organization. Tap the symbol on a mobile device or hover over the symbol on a desktop to see where the information is coming from.

You can view all your information from other organizations in the mobile app, but you’ll need to log in to the website to interact with some features such as messaging and scheduling.

You can unlink an organization in the “Manage My Accounts” activity. This will stop information from that organization from appearing in this account. Any organizations that you choose to unlink will remain available in the “Manage My Accounts” activity.

You must have a DMG MyChart account and an account with another healthcare organization (that uses Epic) – both with access to that particular patient’s information – to see cross-organization information for that patient. What you’ll be able to view in MyChart depends on what the other healthcare organization allows you to view in your account with them.

As you move between your healthcare providers, we securely exchange your health information with other healthcare organizations so that your care team can see all of your health information. Our organization can identify you as a patient at another healthcare organization and request your record in order to provide care for you. When other organizations share your record with us, this information becomes part of your chart in our medical record system and is only seen by providers involved in your care. This secure, electronic exchange of your record gives your care team information they need to give you safe and effective care, while allowing MyChart to give you a more complete picture of your health.

We carefully protect the privacy and security of your information using different physical, administrative and technical controls. When your information is shared, your record is encrypted and delivered in a secure, electronic format. Only healthcare professionals who are involved in your care can see your information at the other healthcare organization(s).

A healthcare organization must be part of the account linking network for you to be able to link your account. Visit www.epic.com/happytogether to see which organizations are already in this network and which ones will be joining soon.

You will see organizations where you have a medical record in their system. Sometimes, a name might not look familiar because:

• A clinic might use a name that is different from the name of the organization that owns the clinic.
• An organization where you were seen a long time ago might have changed its name since the last time you were seen there.

If you have concerns about your information at a particular healthcare organization, you should contact that organization directly.

If you believe there is a mistake with the information you see in your MyChart account, contact the organization listed in the bubble that appears when you tap or hover over the   symbol. If there is no   symbol, this information is coming from us, so call our help desk at 1-855-269-2427.

You have notifications available at the linked organization. Red notification bubbles appear only if you have an active account at the linked organization. You can jump directly into your active linked accounts by clicking the icon for that organization. When you click a linked organization’s icon, your account at that organization opens in a new browser window or tab.

If you see a question mark next to this symbol, you do not have an active MyChart account at the other healthcare organization. You can still see your medications, allergies and health issues that are documented at the linked organization. If you want to create an account with the linked organization to have access to other features or information, such as test results, messaging, scheduling, and appointments, visit the patient portal website of the linked organization or ask your provider at the linked organization how you can get signed up.

There was an error while retrieving your information from the linked organization. Please try again later. If the problem persists, contact the linked organization.

You might not be able to see some information from other organizations because:

• You might not have that information documented as the linked healthcare organization.
• If the same information is in your record at the linked organization and here, it is not marked with the   symbol.
• The linked organization might not allow patients to view that information. The information from the linked organization that you see in MyChart depends on what that organization allows you to see in your account with them.
You might be unable to view your test results as expected because:
• You might not have an active account at the linked healthcare organization.
• The “Show” field at the top of the test results page allows you to show test results from all organizations (this is the default setting). You may use the dropdown list to show test results coming only from a single organization.
• The linked organization might not release all or any test results. In this case, they may not appear in MyChart.

If you cannot send a message to a provider at another organization, consider the following:

• If you do not see options to message your providers from a linked organization, you might not have an active account at the linked organization.
• You must be using a web browser (not the MyChart mobile app) to message providers from other organizations in your account.
• Messaging might be a feature this organization does not use. If you have sent messages through the linked organization’s portal in the past, you might have to log in to your account at the linked organization to access this feature.
• If you don’t see the provider on the list of available providers to message, that provider or organization might not allow messaging.